FAQ
Service &
Support
How much time does it take to process a case of x-ray data?
X-ray files are processed within seconds. However, any ceph image that cannot be processed by our algorithm (such as low resolution, non-digital scanned X-rays) will be handled by our team of specialists within 2 business days (95% of the time on the same day or the next).
How long takes CephX to process a case of CBCT data?
CBCT data is processed in around 15-20 minutes. As the DICOM’s field of view and resolution is smaller, the processing time will be shorter.
I don’t have digital x-rays. Can I scan them instead?
Yes. CephX can provide tracing and analysis services for scanned ceph x-rays as well.
Please make sure that there is a ruler to calibrate.
Do you work with 3D intraoral scan files?
No. Our services are provided for x-ray and CBCT data only.
Subscription &
Billing
What is the subscription plan?
We offer flexible subscription plans with billing occurring on a yearly or monthly basis. Our yearly plans include savings of up to 20% per month.
Can I change my subscription plan?
Yes. Should you like to change your plan (from monthly to annual, or to upgrade your plan) you can easily adjust the settings in your CephX account. Contact us if you are seeking other options.
Do I need to enter my credit card info to sign up?
No. You can sign up for our free plan and receive one free case every month without entering your credit card details. When you decide to upgrade your subscription plan, you will need to pick a plan and enter your credit card details.
Can I temporarily suspend my subscription?
Yes. Contact us if you want to pause your subscription, and we will be happy to help you
Can I cancel my subscription?
Yes. If you want to cancel your subscription completely, contact us and we will help you.
Are there any cancellation fees?
No. There are no cancellation fees or any hidden charges with any of our subscription plans.